FALSE SAES BY VODACOM AND DISGUSTING CUSTOMER SERVICE FROM HOMEMARK

Dear 17 465

In January 2021 I received a call from a sales department at Vodacom her name is Eunice who marketed a wrong product to me and did not want to explain it properly while we were on the phone I requested that I quickly google it in their products and the product was no were to be found all she said it only appears from their side (Vodacom Homepage). The product arrived within a week upon receiving the product I was not happy with it and within 2 days I reported back to Vodacom and Homemark that I was not happy with the product and requested that they come back and collect it and this was done under the 7 days period that they require from us to decline the product if I am not happy with the product Vodacom and its 3rd party agreed to cancel the contract and would come and collect the product they continued to debit from my account and they are still debiting I have not used their product its still sealed even the benefits such as monthly airtime, minutes are not being used. VODACOM PLEASE COME AND COLLECT YOUR PHONE AND CANCEL THE PRODUCT PLEASE STOP TAKING MONEY FROM MY ACCOUNT AND YOUR SALES OR CALL AGENT ARE SO RUDE TO CUSTOMERS