False reports and *********** staff

I would like to add that since placing my dispute with Vodacom, the issue is still not sorted out. I was told to post my bank statement to show that I did pay, I did but since there hasn't been a response. When you call the call center you spend +- 20 minutes explaining the same thing over again. Then they write a false report about what you said. Is there a person who actually cares about their customersite needs or is Vodacom only happy with ruining people's credit record and not being accountable for their *********** staff and faulty account system? What is the point of me sending my bank statement as proof of payment if no one is going to bother looking at it. Called last week Tuesday, no assistance (false report), called on Thurs no assistance (false report write on my profile) called again to day, the lady was only trained to talk and not to listen or understand.