False reporting on the credit beareu

I regret evere renewing my contract with this business if ai had an option to cancel i would i Am fed up with what kind of business goes to credit beareu and report a missed payment while they sitting with ur money and their agent tells me it is because i paid cash instead of debit order… what kind of nonsense is this so u take my money sit it with then rush to the beareu to say i missed a payment 😳😳 it is goin to be the longest contract of my life this 1