AK-R
Andrea Kolkenbeck - Ruh

1 reviews | Active since May 2013

31 Jan 2018, 14:40

False quoting on the website

I would just like to make it known that on the vodacom upgrade website the comprehensive cellphone insurance quote of R150pm for a Samsung S8 option is INCORRECT! When discussed with the vodacom insurance agent that this constitutes false advertising and additionally wouldn't provide us with quoted online offer. This was even after we told the insurance agent that we sent a screened shot to the vodacom upgrade agent prior to the phone call. Furthermore this offer of R150pm has been up since early December 2017 when I initially tried to upgrade my contact. I feel like this is poor service on vodacom's part as they should be discussing changes in prices so that no false advertising or mistakes like this happens as this greatly increases the price package of the phone over the 2 year contract.

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2018, 15:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,