1 reviews | Active since Mar 2009
False promotions
After a long while I decided to start the services of Vodacom by purchasing 1gig data. Coming to an end of the data I receive a message that I can buy 2gig for R205 before midnight so yes I chose to take them up on the offer by dialling *124# and I get a message that I have insufficient funds. Well No, I have more than enough funds for this offer. I phoned customercare and was told to turn off all sessions, my data and turn the phone off, but nothing worked. Honestly I think this is vodacoms tactic to get you to load money on your sim card by purchasing airtime. Well I am done with Vodacom again.....I will be going back to my previous provider.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,