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Susan N

1 reviews | Active since Dec 2012

01 Apr 2019, 13:09

False promotional contract information - now I only receive half the data I am paying for as agreed per contract

I was contacted by Vodacom on 25 March 2019 to sell me a promotional upgrade on my data package on an existing router. I asked and confirmed 3 times, with the vodacom sales person confirming and repeating that for the monthly amount of R349 I will receive 20GB anytime data plus 20 GB night owl data every month and on this promotion I will receive an "additional 20GB anytime data every month for 24 months". They confirmed 3 times that it means 40 GB anytime data plus 20 GB night owl data every month for 24 month for R349 a month and that the change will automatically occur 1 April 2019. It is 1 April 2019 today, and my balance only shows 20 GB anytime and 20 GB night owl. Where is my additional 20 GB data? I would not have agreed to the deal if it was only 20 GB anytime and 20 GB night owl data. The conversation is recorded. I would like this to be corrected and my 40 GB anytime data plus 20 GB nightowl to be awarded.

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Replies (2)
Vodacom
Vodacom's reply01 Apr 2019, 13:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply03 Apr 2019, 11:50
Official
 
Dear Susan 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team