False promotion and terrible customer service

<p>Bought a Samsung Z2 for Vodacom Tygervalley on Saturday 24th December. Promotion was that you receive R500 worth of airtime when you buy R29 worth of airtime. When phone was first bought I was informed R500 airtime would be on straight away. Later that day the manager informed me it took 24 hour to load. This morning, been 48 hours later, I returned to Vodacom Tygervalley to query about the promotion. They called the help line informing me that I had to do a update on my phone. This I had done yesterday and that I had to use my R29 airtime before the R500 load. The R29 had been used up on the 24th already.</p> <p>Nexted they called 082 111. This time I was given the phone and the customer service agent spoke to me. What a joke!!!</p> <p>She informed me that Vodacom has changed the processing time to 3 days as customers are only buying the phone for the free airtime. Not my problem. She then after I expressed my frustration hung up the phone as she was not going to help me. Before hanging up she stated that she would log my call an sms me the reference number. 7 hours later and still no number. </p> <p>All Vodacom employees have a different story. No of this information is stated on the terms and conditions of this promotion and it states that the R500 is valid from the date of activation and for 7 days only. So I only have 4 days left!</p> <p>I have asked for a full refund but there was no manager on duty to help me today.</p> <p>I guess if you have any problem then dont call the help line and dont go to the store were you bought your phone cause they are a franchise and cannot help you.</p> <p>Will never advise anyone to deal with Vodacom. No customer service and just lies, lies and more lies. </p>