False promotion
<p>I got a Top Dog Online Education Voucher from Vodacom worth R10 000 of study material, I went online and registered. I could not find any study material for Grade 7 in all subjects. I emailed Top Dog and I was told that I need to buy study material even thought I have a R10 000 voucher. Contacted Vodacom Helpline and no one knows anything about Top Dog.</p>
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Replies (2)
Vodacom's replyOfficial
22 Feb 2017, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Feb 2017, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Feb 2017, 13:56Dear Client
We received the information below from the Top Dog contact centre. You may respond to them at Info <***>.
The voucher does not cost you money to use.
If you would like to redeem your voucher you first need to sign up.
Once you have successfully registered, go to the top right hand corner of the webpage where your profile picture is and click on the arrow. A drop down box will appear, select “My Promotions” and a new page will load. Once on the promotions page enter your voucher code into the “redeem Promotion” box and click on the “Redeem” tab.
The voucher gives you access to everything in the “School Library”
Please don’t hesitate to contact us for further assistance.
Kind regards,
Cheara Brooks
RJ
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2017, 13:56
Official
Dear Client
We received the information below from the Top Dog contact centre. You may respond to them at Info <***>.
The voucher does not cost you money to use.
If you would like to redeem your voucher you first need to sign up.
Once you have successfully registered, go to the top right hand corner of the webpage where your profile picture is and click on the arrow. A drop down box will appear, select “My Promotions” and a new page will load. Once on the promotions page enter your voucher code into the “redeem Promotion” box and click on the “Redeem” tab.
The voucher gives you access to everything in the “School Library”
Please don’t hesitate to contact us for further assistance.
Kind regards,
Cheara Brooks
RJ
Vodacom Consumer Website Team
Best regards,