SM
Sonto M
1 reviews | Active since Jan 2020
04 Sept 2025, 09:48
False promo deals
False promo deals Very disappointed with Vodacom fibre deals. I'd say a sales agent was only interested in making her commission and gave false advert to attract customers. "Get vodacom fibre deal on a special price R350 for 3months thereafter you will pay R499, ON A MONTH-MONTH deal, if you not happy with the deal you can cancel." To my surprise that was not true. My contract was active from the 22nd of July, when i received the statement its now billed R708. I call to get clarity I am now told of a delivery fee for the router and 1 month discount and not the 3 months i was told about in the beginning." the pamphlet i was given said save for 3 months (R349).
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
04 Sept 2025, 09:58Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2025, 09:58
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
