SM
Sonto M

1 reviews | Active since Jan 2020

04 Sept 2025, 09:48

False promo deals

False promo deals Very disappointed with Vodacom fibre deals. I'd say a sales agent was only interested in making her commission and gave false advert to attract customers. "Get vodacom fibre deal on a special price R350 for 3months thereafter you will pay R499, ON A MONTH-MONTH deal, if you not happy with the deal you can cancel." To my surprise that was not true. My contract was active from the 22nd of July, when i received the statement its now billed R708. I call to get clarity I am now told of a delivery fee for the router and 1 month discount and not the 3 months i was told about in the beginning." the pamphlet i was given said save for 3 months (R349).

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Replies (1)
Vodacom
Vodacom's reply04 Sept 2025, 09:58
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team