False promises to secure a new contract

On 28 January 2016 I called the vodacom retentions department to cancel my contract which had expired. The consultant, Nyalleng told me that instead of me going onto a prepaid service she could give me a NO PHONE DEAL which included R2000 airtime, 500mb data and free clip subscription for R139.00. I accepted this only to find that there is no data on my new contract. When I phoned Vodacom they transferred me from department to department for over an hour. They then said some-one from retentions in Randburg would contact me. Well that never happenned. I then had to travel 30km to the nearest Vadocare outlet in gateway on thursday 11 February 2016. I explained the whole thing to the consultant who told me that they would retrieve the recorded phone call and come back to me. Today I phoned vodacom and was transferred before I could give them the reference number and then cut off.<br> <br> As a consumer it is so frustrating to deal with a company that has no apperent interest in customer complaints and as a consumer there is no way of speaking to someone that is capable of doing anything about your query. The attitude is make a sale at any cost and then let the customer fend for themself.<br> <br>