False promises to customers

I have been waiting almost 2 weeks for the Samsung A71 device from the Lenasia Trade Route Mall store. I have been dealing with Daniel, one of the consultants of the store and he continuously keeps stalling. I had a chat with another member in store by the name of Vincent shortly this afternoon to inform him of the surrounding circumstance to which he informed me that they are trying to source the color from one of the other stores. However, Daniel initially mentioned that he would "order" the desired colour of device. This is horrific customer service. If my query is not attended to, I will be in touch with Vikesh Singh who is currently the Executive head of Operations.