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agehakitsune A
1 reviews | Active since Mar 2017
11 May 2023, 14:26
False promises in verbal contractual agreement + refusal to send verbal agreement recording
On the 26th of April I spoke to a consulting regarding an Uncapped LTE package (with Alcatel Router) costed at R399 p/m. On the call, I confirmed twice that the package was uncapped and unshaped. The answer was yes!
Only to now find out that shaping / throttling starts at 400GB of usage, is upped at 200GB of usage and then a hard lock is put in place.
I reached out to Vodacom and have been given one hell of a run around, only to be finally informed that the voice recording (verbal agreement of my contract and the terms therein) cannot be made available to me and that I am expected honour the contract or cancel it as per details (that still have not been confirmed nor sent to me).
I have asked for an explanation regarding the false information given to me by their consultant, as well as a means in which I can confirm the details of the contract as her word can obviously no longer be taken on good faith. I have been refused.
Not sure what sort of contract you can enter into without being supp**** a copy of said contract especially upon request.
On the plus side the signal and router are great! Just terrible customer service.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 May 2023, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 May 2023, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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agehakitsune A's updateReviewer Update
12 May 2023, 09:04Please do note that your Facebook team first informed me that I will not be receiving my voice recording (even though on the call it is stated that it will be made available upon request, and legally it is required to be provided) as it 'belongs to Vodacom'.
While I understand that it is now being attended to and sent to a Vodacom near me, I feel that this is something that needs to be addressed with your staff.
Not only were false promises / information provided to me during a contractual agreement, false information regarding the recording supply etc was also given. Staff should be better trained on what can and can't be done or promised to clients.
I am still waiting on a resolution / confirmation as to why I was promised an uncapped / unshaped line but subsequently told that that contract does not exist yet I have 'signed' for the contract. I would appreciate this matter being resolved.
I have asked for three things:
1) the voice recording to be made available to me
2) the actual contractual obligations and details to be sent to me as I obviously cannot take the call agent's word on this matter
3) an explanation as to why the falsified information being given to me and why I was bound to a contract on different terms than what was explained to me
I would appreciate a resolution on all 3 matters so that I can safely continue my contract and services with Vodacom. I am looking at instating another 2 contracts with your company, but I need to be assured as to what exactly I am signing up for and not to be hoodwinked again.
While I understand that it is now being attended to and sent to a Vodacom near me, I feel that this is something that needs to be addressed with your staff.
Not only were false promises / information provided to me during a contractual agreement, false information regarding the recording supply etc was also given. Staff should be better trained on what can and can't be done or promised to clients.
I am still waiting on a resolution / confirmation as to why I was promised an uncapped / unshaped line but subsequently told that that contract does not exist yet I have 'signed' for the contract. I would appreciate this matter being resolved.
I have asked for three things:
1) the voice recording to be made available to me
2) the actual contractual obligations and details to be sent to me as I obviously cannot take the call agent's word on this matter
3) an explanation as to why the falsified information being given to me and why I was bound to a contract on different terms than what was explained to me
I would appreciate a resolution on all 3 matters so that I can safely continue my contract and services with Vodacom. I am looking at instating another 2 contracts with your company, but I need to be assured as to what exactly I am signing up for and not to be hoodwinked again.
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agehakitsune A's update12 May 2023, 09:04
Reviewer Update
Please do note that your Facebook team first informed me that I will not be receiving my voice recording (even though on the call it is stated that it will be made available upon request, and legally it is required to be provided) as it 'belongs to Vodacom'.
While I understand that it is now being attended to and sent to a Vodacom near me, I feel that this is something that needs to be addressed with your staff.
Not only were false promises / information provided to me during a contractual agreement, false information regarding the recording supply etc was also given. Staff should be better trained on what can and can't be done or promised to clients.
I am still waiting on a resolution / confirmation as to why I was promised an uncapped / unshaped line but subsequently told that that contract does not exist yet I have 'signed' for the contract. I would appreciate this matter being resolved.
I have asked for three things:
1) the voice recording to be made available to me
2) the actual contractual obligations and details to be sent to me as I obviously cannot take the call agent's word on this matter
3) an explanation as to why the falsified information being given to me and why I was bound to a contract on different terms than what was explained to me
I would appreciate a resolution on all 3 matters so that I can safely continue my contract and services with Vodacom. I am looking at instating another 2 contracts with your company, but I need to be assured as to what exactly I am signing up for and not to be hoodwinked again.
While I understand that it is now being attended to and sent to a Vodacom near me, I feel that this is something that needs to be addressed with your staff.
Not only were false promises / information provided to me during a contractual agreement, false information regarding the recording supply etc was also given. Staff should be better trained on what can and can't be done or promised to clients.
I am still waiting on a resolution / confirmation as to why I was promised an uncapped / unshaped line but subsequently told that that contract does not exist yet I have 'signed' for the contract. I would appreciate this matter being resolved.
I have asked for three things:
1) the voice recording to be made available to me
2) the actual contractual obligations and details to be sent to me as I obviously cannot take the call agent's word on this matter
3) an explanation as to why the falsified information being given to me and why I was bound to a contract on different terms than what was explained to me
I would appreciate a resolution on all 3 matters so that I can safely continue my contract and services with Vodacom. I am looking at instating another 2 contracts with your company, but I need to be assured as to what exactly I am signing up for and not to be hoodwinked again.
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agehakitsune A's updateReviewer Update
15 May 2023, 13:57I am still waiting for the new terms and agreement of the contract to be emailed to me. I am also waiting confirmation that the recording is with Village Mall Vodacom, as well as a response regarding the falsified information provided to me. Could I please have a resolution.
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agehakitsune A's update15 May 2023, 13:57
Reviewer Update
I am still waiting for the new terms and agreement of the contract to be emailed to me. I am also waiting confirmation that the recording is with Village Mall Vodacom, as well as a response regarding the falsified information provided to me. Could I please have a resolution.
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agehakitsune A's updateReviewer Update
16 May 2023, 07:26So! I got a call yesterday telling me that I would be emailed the terms & conditions + details of the new contract 'shortly'. Still no email. Could I please have the details of my contract emailed to me so that I can make an informed decision to continue or not?
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agehakitsune A's update16 May 2023, 07:26
Reviewer Update
So! I got a call yesterday telling me that I would be emailed the terms & conditions + details of the new contract 'shortly'. Still no email. Could I please have the details of my contract emailed to me so that I can make an informed decision to continue or not?