VV
Vanessa V
1 reviews | Active since Jun 2013
19 Jun 2020, 17:04
False Promises False Customer Services
I app**** two weeks ago for the data package was approved last week i phoned to confirmed when delivery will take place i was advised this week the package is at the courier company. When i phoned again today i was advised three orders was made for me today but i didnt call now al three been cancelled and i still dont have my data
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
20 Jun 2020, 11:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jun 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
VV
Vanessa V's updateReviewer Update
20 Jun 2020, 11:31i am still waiting 11 calls and consultants nothing resolved
VV
Vanessa V's update20 Jun 2020, 11:31
Reviewer Update
i am still waiting 11 calls and consultants nothing resolved
Vodacom's replyOfficial
03 Jul 2020, 11:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***4 for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2020, 11:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call ***4 for any further assistance. Regards Consumer Website Team
Best regards,