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Ryan B
1 reviews | Active since Jan 2023
12 Jan 2023, 14:59
False promises. False advertising. *******.
Disgusting from Vodacom! They sold me an uncapped LTE plan and at the drop of a hat 2 months later have decided they will be imposing a throttling of speeds at 400GB and a hard lock at 600GB. This is false advertising at its absolute finest and every attempt to lodge a complaint is met with consultants with no insight into the issue. Absolutely disgusting from them, I WILL be logging a formal complaint with the NCC and take further legal action.
Answer for yourselves instead of selling false promises and making ******* and ********* updates to fair usage policies that were not included in original contract that was reviewed in detail.
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Vodacom's replyOfficial
13 Jan 2023, 08:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jan 2023, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ryan B's updateReviewer Update
14 Jan 2023, 07:58Just thought everyone should know Vodacom’s idea of resolving is to send their terms and conditions. Dumbass company with useless individuals. @Vodacom you cannot legally change the terms of the agreement where they are inherent to the intention to commit to agreement. Might just unilaterally change how much I want to pay you. See you in court.
RB
Ryan B's update14 Jan 2023, 07:58
Reviewer Update
Just thought everyone should know Vodacom’s idea of resolving is to send their terms and conditions. Dumbass company with useless individuals. @Vodacom you cannot legally change the terms of the agreement where they are inherent to the intention to commit to agreement. Might just unilaterally change how much I want to pay you. See you in court.