False promises, double charges, website that doesn't work, no itemised billing for two months

<p>For the last five months I have had nothing but grief from Vodacom:</p> <p> </p> <p>When renewing my contract I was promised free itemised billing for the duration of the contract</p> <p>Every month, it gets cancelled and I have to contact Vodacom to re-add it (and I have to resend them the quote every time)</p> <p> </p> <p>Then last month I was charged for itemised billing (after asking them to make sure that I wasn't charged for it and they assured me that I wouldn't get charged)</p> <p>I was promised a credit on my account, which has not happened</p> <p> </p> <p>All the while, I have not recieved an itemised billing for two months and cannot access this on their website:</p> <p> - I am told the query on Vodacom's side says "Open", which means it's not done, with no idea of when it will be resolved</p> <p> - I am told to reboot my phone to receive an email (which has nothing to do with receiving emails)</p> <p> - I am told that Itemised BIlling is active on my account, even though I can see the setting online which says it is not</p> <p> </p> <p>I am fed up with fighting, please advise if you'd prefer me to cancel my contract (I refuse to pay any cancellations, as Vodacom is in breach by not providing services promised)...</p> <p> </p>