False promises

Upgraded 3 phone lines that was communicated on a recorded call to be effective 1/12/25, just to find out it will only be active on 31/12/25. Another agent making promises he can't keep to make a sale. I want the 3 lines cancelled without further a due, only to hold on for assistance for 20 minutes. Transferred 3 times. Not impressed. Considerring cancelling ALL our company contracts too.