TI
Tracey I

1 reviews | Active since May 2013

06 Jun 2023, 10:47

FALSE PROMISES AND NON DELIVERY - NO REPLY FROM VODACOM BUSINESS !!

VODACOM BUSINESS HAVE AN ENTHUSIASTIC SALESPERSON WHO PHONES AND UPGRADES YOUR CONTRACT WITH EMPTY PROMISES .... YES, THEY SELL A PERSON A NEW DEVICE (CELL PHONE) AND PROMISE A "SMART WATCH" THAT YOU NEVER EVER RECEIVE?? DONT BE CAUGHT WITH THESE TOO GOOD TO BE TRUE DEALS. NO MATTER HOW MANY EMAILED QUERRIES AND COMPLAINTS TO THE SALES PERSON AND VODACOM BUSINESS DEPARTMENTS ... THEY COMPLETELY IGNORE COMPLAINTS. THEY ARE HAPPY TO SELL LIES AND NOT FOLLOW UP WHEN THESE PROMISES ARE NOT FORTHCOMING. WE ARE DISGUSTED WITH VODACOM !!! +smart watch (NEVER RECEIVED) +1 free screen replacement +Free 2- year warranty +Free sim card- Free connection and Free Delivery

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Replies (1)
Vodacom
Vodacom's reply06 Jun 2023, 11:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team