False promises and lies!!!!!!!!!!

I cannot reach the retentions department to sort out my account and migration query!!

I have been trying to sort out the issue since July 2021!!

Yesterday I had 4 failed attempts to reach them and eventually got through, only for the call to be dropped in my ear - no one bothered to call me back!

The migration on my account was supposed to be cancelled as of 1 October 2021 and VODACOM were suppose to move me back to my original contract - THIS HAS NOT HAPPENED! Vodacom keeps referring me to Mondo Escalations, who in turn keep sending me back to Vodacom!

Excuse me ….??? I am the customer - why should I be following up on communications between the two parties!!

I am fed up!! I want answers and I want my package adjusted immediately!

2 months of back and forth - false promises made - NOTHING HAS BEEN SORTED OUT! I WILL NOT BE PAYING FOR THE MIGRATED PACKAGE THIS MONTH!!

I suggest someone calls me urgently!