False promises and lies
False promises and lies For 3 months now Vodacom has been promising to rectify my account and to date nothing has been done. However if I do not pay my account they are quick to disconnect a line.
I am going to go viral with this post all over social media if this issue is not finalised by close of business today
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
03 May 2019, 09:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Vodacom's reply03 May 2019, 09:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
's updateReviewer Update
03 May 2019, 11:26I’ve reviewed this response twice with no co tact being made
's update03 May 2019, 11:26
Reviewer Update
I’ve reviewed this response twice with no co tact being made
's updateReviewer Update
04 May 2019, 10:10Vodacom is lying, they have NOT responded all they have done is load a automated message
's update04 May 2019, 10:10
Reviewer Update
Vodacom is lying, they have NOT responded all they have done is load a automated message
Vodacom's replyOfficial
10 May 2019, 11:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided. Regards Consumer Website Team
Vodacom's reply10 May 2019, 11:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that contact was made and feedback provided. Regards Consumer Website Team
's updateReviewer Update
09 Aug 2019, 08:19Another 3 months has passed and Vodacom still has not resolved the issue, I think one should start considering using one of the other service providers as Vodacom obviously can’t do their job properly
's update09 Aug 2019, 08:19
Reviewer Update
Another 3 months has passed and Vodacom still has not resolved the issue, I think one should start considering using one of the other service providers as Vodacom obviously can’t do their job properly