MM
Marco M

1 reviews | Active since May 2015

22 May 2015, 19:23

False promises and constant lies

On the 6 of April 2015 .. We went to vodacom the glen to get a LTE. We sat down with a young man .And asked if we can please sign a contract for the portable wifi LTE . He was more than happy to help us . Once everything was signed .. He informed us that they don't have stock .But they will have stock on the Monday .On the Monday I drove past there and he did not have stock . He said I must come on the Thursday .. Same thing .He then told me the following week it will be in and he will contact me .So I decided to wait for him to contact me .That whole week I wasn't contacted .I went in on the Monday and spoke to the young man .. And asked what type of service is he providing . Never have we had a problem with vodacom .So now y the sudden problems. So I asked him to please call me at least once in the week to let me know what us happening . So once a week he called me to inform me there is no news yet .. Last week Friday I went in to speak to the young man and saw that the LTE router is now available. So I asked is that in stock . He told me no. But the warehouse has . And by Monday he will have it and call me . I went past there today and still NOTHING . Vodacom the glen is useles

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Replies (1)
Vodacom
Vodacom's reply25 May 2015, 14:16
Official
Hello Marques85,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

As discussed, please note that feedback has been provided and the required assistance has now been completed.

Kind regards

Vodacom Consumer Website Team