False promises and arrangements from VODACOM

Since June 2024 I asked for my account to be put on prepaid so that I can pay the arrears. I was told it will be done but it was only done in August 2024. After consultants from vodacom confirmed their recordings of me asking for it to be done more than 4 times. Every month vodacom keeps on adding invoices. I mad a payment of a R1000 in July 2024, so my arrears should be between R500 and R900. Yet it is R30001 and vodacom keep on calling me to pay the R3000 and keep on telling them the same story.

Vodacom was in the wrong but now they are making my name bad at the credit bureau for their mistake.

This is not the way to go VODACOM.

I have been sending email after email and no replies.

Been asking for supervisor email etc but no one wants to assist with that.

Vodacom makes promises and making arrangements that even they can't keep. In two weeks two people from legal calls me and I am really tired of explaining the whole story every time Vodacom calls.

So what will be the next step?????????????????????????