1 reviews | Active since Feb 2012

28 Nov 2016, 16:15

False promises

<p>I took out a new contract on my excisting line last week and it got approved. They said someone will just phone to confirm delivery and its been 2 days no call. Their online policy says if i take out a contract before 12 it gets delivered the next day so we are going for day 3 now. I phoned confirmations myself and they said they tried phoning me but my phone is off, she tried phoing me on a 072 number which is not even my number or the number i gave them to phone me on!!!!!!!!! They must phone me on ********** like i told them when i took out the contract. I want that s7 and tab 3 delivered tomorrow before 5pm!!! This is bad service! My ID ********** 035087</p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,