ZS
Zelieka S
1 reviews | Active since Oct 2013
31 Oct 2016, 10:41
False promises
<p>I spoke to an agent for amost 1 hour on Friday regarding the charges for landline cals. (WHICH IS R2.65 PER FRICKING MINUTE!!!!!!!!!!!!!!) I was in total disbelief! The agent discussed the situation with his supervisor and they agreed to refund me some money. It has now been more than 48 hours later and I am still waiting!!!!!!!!!! This is ridiculous!!! I am expecting my refund before close of business TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>
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Vodacom's replyOfficial
31 Oct 2016, 11:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2016, 11:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,