False promises

<p>I app**** for my upgrade on Saturday 08 October 2016 telephonically, I was then told I would have my new handset by Tuesday 11 October 2016 delivered to me, this did not happen and on Wednesday 12 October I called again and was informed I would receive it by Friday the 14 October 2016 the latest...this too did not happen. I then called a third time on Saturday 15 October 2016 and was once again told I will receive it, this time by today (Monday, 17 October before 12:00). I have now just spoken with yet another person who has told me it is still with dispatch... Why do I get all these false promises and everytime hear a different day when I will be receiving my new handset... This is terrible service and it will definitely affect my future choices when it comes to networks and vodacom in particular</p>