False promises

I went to Vodacom today in desperation as my phone has packed up. I asked if I could upgrade 3 weeks early and after a call I got a yes. I waited over an hour as the systems were slow but I was assured it would go fast once it was processed. <br> <br> I run my own business and I can't wait over an hour at a shop, especially not with a broken phone. I left with the promise of being notified when things were running faster again. Obviously no one called so I went back at 14:00 where I again waited close to an hour after which I was told they would no longer upgrade me earlier. Thanks for wasting close to 4 hours of my day while I try and build a business.<br> <br> AND btw it wasn't even really an early upgrade as they would have given me a 25 and not 24 month contract. I wish we could have just one average telecommunications in SA