DB
Duncan B

1 reviews | Active since Dec 2020

01 Dec 2020, 11:27

False promises

I app**** for a 2 for 1 deal online. They sent me an email saying I was approved and a nr to phone for a follow up. When phoning them they told me that I was approved for a phone but not that deal. I must use that contract for three months and then apply again. This is false advertising and dishonest. They are trying to lure people into buying more contract than necessary. Why say it is approved in the first place if they had something else in mind.

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2020, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team