False Promises

Vodacom must be the least customer centric service provider that I know.

A few months ago I tried upgrading my account to which I was told that it was too early. As a result I terminate the contract and was told that I would be charged an early cancellation fee which I was comfortable with because it is the normal course things. The quote came and I was charged the full outstanding amount for the entire which is against the provisions in the NCA. I made the gentleman that I spoke with aware and he said he will get back to me. Up until today I am still waiting. As a result account wasn’t paid and I was contacted and told that I need to pay and I relayed my story and was advised that I qualified for an upgrade in July which is what I was asking Vodacom for all along. That entice me to pay which I did and now when they are supposed to process my upgrade and I’m told to wait until January next year. Even the very IVR stated that I qualified for an upgrade in the month of July.

Why can’t Vodacom get the fact that the package that I’m on does not suit my needs and forces to keep me on a contract that is not suitable for me? What happened to customer service?

Why the false promises?