DT
Danie T

1 reviews | Active since Oct 2017

12 Sept 2018, 15:52

False promises

Please take note that Vodacom is sending out emails to clients due for upgrades wherein they offer varies benefits and even FREE Super Rugby Jerseys. Needles to say this is not true as none of the people at the upgrade phone centre are aware of any of the benefits promised in the email nor the rugby jersey. Been a client with Vodacom for more than 18 years. Sad to say it is time to move on.

0
Replies (3)
Vodacom
Vodacom's reply12 Sept 2018, 18:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

DT
Danie T's update13 Sept 2018, 15:18
Reviewer Update
Dear Vodacom, replying that someone would contact me is not a satisfactory answer especially if I am still waiting for an reply.
Vodacom
Vodacom's reply14 Sept 2018, 18:05
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

Best regards,