False promises

I was on the 40 gigs data plan. I got the 20 gigs day and 20 gigs night time data. I then received a call from one of your agents who offered me an upgrade to a 70 gig package where I will get a 20 gig night, 40 gig day and 10 gigs for streaming. He advised that this would be from the 1st August 2021 and I would be charged R259. To my surprise the R259 is being debited but I am not getting the data I was promised.

With countless calls I have made to your call centre, I am still being transferred from pillar to post. Seems like no one knows how to sort out my issue to a point where I find my self redialing your number again because my call was dropped.

The new upgrade amount needs to be credited into my current account as I am not getting what I was promised and upgrade this package to what I was promised. You cannot make promises and not keep them.

I also asked for the recording and I was advised that it will be sent to my nearest Vodacom store and that also has not been done.

Spoke to Siya, she transferred me to a guy who just dropped my call while claiming that he will be tranferring my call and never even bothered to call back. I had to stand in a queue again while waiting for my call to be attended to. I got through to Tsholo who was very helpful she connected me to Kevemdrem who advised that they will investigate and get back to me within 14 working days. That is too long as this was escalated to Vodacom on the 1st October 2021.

I need this matter sorted out with urgency.