False promises
<p>I signed a contract with Vodacom about 10 months ago and bought a LG G4 Beat with a promise: a one year screen replacement/insurance, which I pay for every month.</p> <p>I dropped my phone abt 3 weeks ago and the screen cracked. When I took it to Vodacom in Pinetown (durban), they assured me 3 times that I didnt have to worry and that I would get a free screen repair because of the warranty which was still valid.</p> <p>After taking my phone in, they have rejected the matter because they have found liquid in the phone and apparently, this cancels the warranty so they will NOT fix my screen. They have quoted me R4500 to get a NEW phone!!!</p>
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Replies (4)
Vodacom's replyOfficial
05 Mar 2017, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Mar 2017, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Mar 2017, 11:19Good Day
Kindly note that your query has been escalated to our Repairs Escalation department as well the management of the store. I have advised them to contact you and to resolve the matter.
Regards
Dominic
Best regards,
Vodacom's reply07 Mar 2017, 11:19
Official
Good Day
Kindly note that your query has been escalated to our Repairs Escalation department as well the management of the store. I have advised them to contact you and to resolve the matter.
Regards
Dominic
Best regards,
's updateReviewer Update
08 Mar 2017, 20:46Thank you Dominic
's update08 Mar 2017, 20:46
Reviewer Update
Thank you Dominic
's updateReviewer Update
09 Mar 2017, 17:49Hi there.
I am still waiting to hear from you.
the job number is ********** 7. I have spent sooo much time trying to reach the Vodacom insurance department and after waiting and waiting I finally got through to a very helful lady named Nadia who told me that she had NO documentation whatsoever of my phone going through to them..
But in the meantime, the manager of the Vodacom store in Pinetown told me that my phone has been assessed and that they couldnt help me..so they sent my phone back to their branch and told me to come and collect it.
Even if they have found water in my phone, my phone has been working FINE for months and months..
all i am asking is that they fix the screen ONLY and that we get this sorted out. Even if they pay me out for SOMEONE ELSE to fix it. My phone was working perfectly well when i dropped it off.
Please call so we can clear this out.
's update09 Mar 2017, 17:49
Reviewer Update
Hi there.
I am still waiting to hear from you.
the job number is ********** 7. I have spent sooo much time trying to reach the Vodacom insurance department and after waiting and waiting I finally got through to a very helful lady named Nadia who told me that she had NO documentation whatsoever of my phone going through to them..
But in the meantime, the manager of the Vodacom store in Pinetown told me that my phone has been assessed and that they couldnt help me..so they sent my phone back to their branch and told me to come and collect it.
Even if they have found water in my phone, my phone has been working FINE for months and months..
all i am asking is that they fix the screen ONLY and that we get this sorted out. Even if they pay me out for SOMEONE ELSE to fix it. My phone was working perfectly well when i dropped it off.
Please call so we can clear this out.