false promises!

<p>I did an upgrade over the phone & was advised that if I change my mind the upgrade can be reversed. This was a gift for my mum who was not well. The day the phone arrived, she asked me to cancel the upgrade and send the phone back until she is feeling better. The phone was returned unopened & after numerous calls I was given confirmation that Vodacom had received the device unopened and that the upgrade reversal was done. I was disappointed to look at my new statements and see that I am still being billed for the new phone. And my January statements reflect that as well. I am really disappointed with Vodacom. I have 6 contracts on my name for my family. 4 of which are due for upgrades. After this experience I need to reconsider continuing with Vodacom. As what they promise and what they actually deliver is not the same.</p>