CG
Christopher G
1 reviews | Active since Aug 2024
22 Sept 2025, 09:17
False product advertising
false product advertising. Airtime purchased to last less period than expected.. I purchased based airtime on false advertising
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
22 Sept 2025, 10:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2025, 10:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CG
Christopher G's updateReviewer Update
23 Sept 2025, 16:34A lady called on behalf of vidacom to enquire as to what happened? Clarity was provided to her. Never reverted as promised. All information was provided but to date, no airtime refunded. I am worried to do any top_ up with Vodacom. I am confused as to what now?
CG
Christopher G's update23 Sept 2025, 16:34
Reviewer Update
A lady called on behalf of vidacom to enquire as to what happened? Clarity was provided to her. Never reverted as promised. All information was provided but to date, no airtime refunded. I am worried to do any top_ up with Vodacom. I am confused as to what now?
CG
Christopher G's updateReviewer Update
24 Sept 2025, 13:19Thanks to Vodacom together with Hello Peter Team. The matter was finally resolved. I was refunded rather credited with my airtime minutes back. Your reply demonstrates carying and loyalty to us as customers. We built this network as a team. You business involves continues journey travelled together. From yebo gogo to yebo mkhulu, yebo sbali to yebo mzala! I am proud of your existence! Thank you! For keeping that promise! Yebo!
CG
Christopher G's update24 Sept 2025, 13:19
Reviewer Update
Thanks to Vodacom together with Hello Peter Team. The matter was finally resolved. I was refunded rather credited with my airtime minutes back. Your reply demonstrates carying and loyalty to us as customers. We built this network as a team. You business involves continues journey travelled together. From yebo gogo to yebo mkhulu, yebo sbali to yebo mzala! I am proud of your existence! Thank you! For keeping that promise! Yebo!
CG
Christopher G's updateReviewer Update
30 Sept 2025, 16:17I rep**** prematurely to the above with excitement convinced that vodacom could fulfill their promise. I am so disappointed to learn that I was fooled. The airtime refund was 120 minutes for 1 day instead of 7 days promo special. I am still not refunded for the period of the promotion usage. Practically , I was credited with R13,00 rands airtime for the day.
CG
Christopher G's update30 Sept 2025, 16:17
Reviewer Update
I rep**** prematurely to the above with excitement convinced that vodacom could fulfill their promise. I am so disappointed to learn that I was fooled. The airtime refund was 120 minutes for 1 day instead of 7 days promo special. I am still not refunded for the period of the promotion usage. Practically , I was credited with R13,00 rands airtime for the day.
CG
Christopher G's updateReviewer Update
02 Oct 2025, 00:11Finally, Vodacom called to inform me that my account will be credited accordingly. And they will be extending the 7 days to a month. On that they offer me more value for my money. I trust that this time they would abide by the promise. As days goes -by I will confirm the fulfillment therein since it just started. Thank you to Hello Peter once again for the good work and much appreciation for Vodacom's efforts to resolve the matter
CG
Christopher G's update02 Oct 2025, 00:11
Reviewer Update
Finally, Vodacom called to inform me that my account will be credited accordingly. And they will be extending the 7 days to a month. On that they offer me more value for my money. I trust that this time they would abide by the promise. As days goes -by I will confirm the fulfillment therein since it just started. Thank you to Hello Peter once again for the good work and much appreciation for Vodacom's efforts to resolve the matter
CG
Christopher G's updateReviewer Update
09 Oct 2025, 11:41Once again. Vodacom still doesn't keep their promise. The airtime that is claimed credited is not activated. These follows their promise to credit me with 120 minutes for a month in all networks. It was only activated the day the query was submitted, followed by vodacom to vodacom. currently no any line of both makes external calls. I called customer care yesterday the 9th. I was told that their system are active and was corporate must activate the same. I am being send back and forth. Instead. I am getting exhausted and my excitement for the service and reputation is going down. I am getting disappointed
CG
Christopher G's update09 Oct 2025, 11:41
Reviewer Update
Once again. Vodacom still doesn't keep their promise. The airtime that is claimed credited is not activated. These follows their promise to credit me with 120 minutes for a month in all networks. It was only activated the day the query was submitted, followed by vodacom to vodacom. currently no any line of both makes external calls. I called customer care yesterday the 9th. I was told that their system are active and was corporate must activate the same. I am being send back and forth. Instead. I am getting exhausted and my excitement for the service and reputation is going down. I am getting disappointed