1 reviews | Active since Mar 2013

08 Feb 2022, 12:18

False pricing on online upgrades and no one to help.

Vodacom is bull****ting again. I am due for an upgrade. Then when you choose a plans over R300 and go to check it the figures change to under R200. The same with over R400 contracts at checkout is over R200 and R700 contract is R320. So when you do the online chat, there is no response or answer only a message that say "Thank You Your Chat has been ended please close the window". You can open new message or keep on type you will get the same answer. Then I phone them and got hang up on me 3 times. When I complain, they tell me that the prices is wrong on the system and they can't do anything about it. Also I can phone the manager in an hour because he is out, they can't give messages and just to let me know that the manager can also not fix the system. To my chock I am also not the first or the last one complaining about it.

SOOOOOOOO WHAT IS VODACOM GONE DO ABOUT THERE PROBLEM?

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2022, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team