False online sales - **** to again

I have upgraded 2 contracts this year and was not given what they promised - the past 6 years there is always a problem with all my online upgrades.

For the upgrade I asked 4 times for confirmation as to what I am getting, and the upgrade girl confirmed.

So I called 05/03/2024 and spent 30 minutes on the phone with a lady that was very helpful, but in the end put me through to another number - this dude said he cannot help and put me through to - 082 17 844, so I held on for 10 minutes and the dude said please hold, and I held again for 33 minutes and then he cut the line and never called back

In total 1 hour and 10 minutes. So the first lady actually called back to ask if I was sorted, and I said no. She said she would sort it out and call me back.

Now I am still waiting.