False Online Sales

I have upgraded 2 contracts on 16 January 2024 and was not given what they promised - the past 6 years there is always a problem with all my online upgrades. For the upgrade I asked 4 times for confirmation as to what I am getting, and the upgrade girl confirmed.

So I called 05/03/2024 and spent 30 minutes on the phone with a lady that was very helpful, but in the end put me through to another number - this dude said he cannot help and put me through to - 082 17 844, so I held on for 10 minutes and the dude said please hold, and I held again for 33 minutes and then he cut the line and never called back In total 1 hour and 10 minutes. So the first lady actually called back to ask if I was sorted, and I said no. She said she would sort it out and call me back.

Someone from Vodacom HP called me on 7/8 March and told me he will follow up and let me know once it is rectified, I never heard from him again and still my problem is not solved.

Now I have to buy data every month because I do not get data from Vodacom.