Hellopeter
Share Your Experience
IK
ICE K

1 reviews | Active since Mar 2014

20 Mar 2024, 08:27

False online sales

I have upgraded 2 contracts on 16 January 2024 and was not given what they promised - the past 6 years there is always a problem with all my online upgrades. For the upgrade I asked 4 times for confirmation as to what I am getting, and the upgrade girl confirmed.

So I called 05/03/2024 and spent 30 minutes on the phone with a lady that was very helpful, but in the end put me through to another number - this dude said he cannot help and put me through to - 082 17 844, so I held on for 10 minutes and the dude said please hold, and I held again for 33 minutes and then he cut the line and never called back In total 1 hour and 10 minutes. So the first lady actually called back to ask if I was sorted, and I said no. She said she would sort it out and call me back.

Someone from Vodacom HP called me on 7/8 March and told me he will follow up and let me know once it is rectified, I never heard from him again and still my problem is not solved.

0
Replies (2)
Vodacom
Vodacom's reply20 Mar 2024, 09:56
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Mar 2024, 15:51
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made, and feedback provided as follows: The Agent contacted the client and advised her that she is out of the 14th day policy we cannot reverse the upgrades and the client has been subscribing to contents on her number that's the reason for her bill increasing, the agent did provide the client with the customer care number to cancel her contents and her insurance client is paying for a handset instalment which she is aware off.
 An Service Request was initiated for a reversal to be processed. The customer has been contacted and informed regarding the inquiry. The client has been moved back to their old packages.


Regards
Vodacom Consumer Website Team

Best regards,