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SvdM
Steven van der Merwe

1 reviews | Active since Dec 2019

11 Aug 2025, 08:38

False Offer Terms

I was offered a VUP reward, stating that I would get Amazon Prime Mobile free for 12 months -- only to find out that it would charge me R 29 a month later. The offer states that 29 will only be charged post the 12-month promo period.

I called the loyalty department, and they stated it was only for the data, not the subscription.

This is not on what you get, and what is stated is not true.

0
Replies (7)
Vodacom
Vodacom's reply11 Aug 2025, 09:15
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Aug 2025, 11:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to you via email.  Regards,  Consumer Website Team

Best regards,

SvdM
Steven van der Merwe's update19 Aug 2025, 09:31
Reviewer Update
What is happening here?
SvdM
Steven van der Merwe's update19 Aug 2025, 09:32
Reviewer Update
EC-21MJ-1E1FMK -- is the reference

Vodacom
Vodacom's reply19 Aug 2025, 11:35
Official
Dear Steven,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note, your concerns have been noted and raised. This matter is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Regards
Vodacom Consumer Website Team

Best regards,

SvdM
Steven van der Merwe's update25 Aug 2025, 09:23
Reviewer Update
I spoke to the call centre. It was explained that it is 29 per month for 12 months  and then 79 from there on the VUP sats " After the 12-month promotion period, R29 will be added to the account...."

It sould say that you pay 29 for a 12 promotional period and then 79 thereafter.

Please Fix the wording to no be more exact.

Thanks 

Steven
Vodacom
Vodacom's reply25 Aug 2025, 14:24
Official
Dear Steven,

Thank you for taking the time to share your concerns with our office. We truly value feedback from clients like yourself, as it plays a vital role in helping us identify areas for improvement within our organisation.

We’re pleased to hear that you have received feedback regarding your query, and we sincerely appreciate your input and engagement throughout the process.

Kind regards,

Consumer Website Team

Best regards,