NM
Noxolo M
1 reviews | Active since Dec 2021
10 Apr 2026, 08:08
False missed payment
I have a data contract and it has been over 3 years with them. I have never missed a payment( i have proof). But when i got my credit record experien shows that i have a missed payment with vodacom for march 2026 of which the debit order went through and also i called vodacom to rectify this as it has affected my credit score. I have been sending emails to vodacom and alao doing multiple calls they sis not rectify this. I have been pleasing with vodacom to rectify this as it reflects bad records on my credit profile.
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Replies (2)
Vodacom's replyOfficial
10 Apr 2026, 08:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Apr 2026, 08:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Apr 2026, 12:47Dear Noxolo
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the status has been updated and the ITC update has been completed.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the status has been updated and the ITC update has been completed.
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply17 Apr 2026, 12:47
Official
Dear Noxolo
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the status has been updated and the ITC update has been completed.
RegardsVodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that the status has been updated and the ITC update has been completed.
RegardsVodacom Consumer Website Team
Best regards,