False/Misleading Advertising

<p> </p> <p>As a matter of principle I've decided to display my level of disappointed via this platform</p> <p>My contract was up to renewal so I decided to make use of the Vodacom Online Shop to facilitate the extension</p> <p> </p> <p>Being the first time I've pursued this avenue (always use the store walk in option) partly due to its convenience I only saw positives</p> <p> </p> <p>The online store clearly articulates a 'free next day delivery'. It is now DA4 4 since first requesting the upgrade and I'm nowhere nearer to receiving the requested package</p> <p> </p> <p>Upon speaking to the call centre agents they informed me that the renewal takes anywhere between 3 - 5 days upon the verification process being complete</p> <p>The enticing text rendered on the Vodacom Online Shop borders on misleading information which perhaps warrants a case with ASA (Advertising Standard Authority)</p> <p> </p> <p>It begs the question how many customers have been falsely led into believing their packages will be delivered the next working day</p> <p> </p> <p>Bitterly disappointed</p>