BS
Boitumelo S

1 reviews | Active since Dec 2021

13 Feb 2022, 06:25

False, Misleading Advertising

One thing I don't like about vodacom is that on the website then advertise a cell phone that comes with an extra bonus for example a smart watch tablet or two for one special on the device that you want then you added to your cart and proceed to checkout order summary explicitly states that he will be getting for example a 52 52 and a Samsung Galaxy watch for NM for the price of *** then fine you get an email confirming your order then an agent calls you to process your application fine you provide them with the necessary documents your application gets approved they come back and tell you that no because of your credit score you qualify for a device of for example 199 then is there ok the awesome about the free product they offered they say nothing but when you place the order he ordered a specific phone that came or the specific Smar****ch that I don't understand why vodacom is advertising devices that come with free items if you're not gonna give them to customers??

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2022, 22:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team