MK
Mmasello K
1 reviews | Active since Mar 2018
07 Feb 2023, 12:06
False Marketing/cam
Bought a Huawei laptop at Centurion mall in October 2022. The Laptop was said to come with microsoft office 365 product key as a package deal. Little did i know it was just false marketing, they product key does not work....I've been making trips to the branch to have this matter sorted, till this day i'm paying for something that was never there! The managers there don't even seem bothered by it either. All i get is 'we'll call you' but they never do
I feel undermined and discriminated by their lack of urgency for this!
Marie Petersen & Francois are the ones who are supposedly handling the matter, but 4 months later i'm still waiting on the way forward!
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Replies (4)
Vodacom's replyOfficial
07 Feb 2023, 12:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2023, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2023, 11:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the store has provided feedback regarding the voucher. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2023, 11:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, the store has provided feedback regarding the voucher. Regards Consumer Website Team
Best regards,
MK
Mmasello K's updateReviewer Update
08 Feb 2023, 11:54What is the feedback?
MK
Mmasello K's update08 Feb 2023, 11:54
Reviewer Update
What is the feedback?
MK
Mmasello K's updateReviewer Update
15 Feb 2023, 10:26Good day
Regarding the above matter....The branch did call me back after Vodacom got in contact with them. But they now saying they can only issue me with a new microsoft office 365 product key if i return the paper for the original one?!
Of which does not make sense because there is no way i still have a paper from last year October.....But i do have a screenshot of the product key on my phone, and the m****cript of the communication between Vodacom IT personnel and microsoft regarding the specific key. It feels like just another excuse not to replace it
Regarding the above matter....The branch did call me back after Vodacom got in contact with them. But they now saying they can only issue me with a new microsoft office 365 product key if i return the paper for the original one?!
Of which does not make sense because there is no way i still have a paper from last year October.....But i do have a screenshot of the product key on my phone, and the m****cript of the communication between Vodacom IT personnel and microsoft regarding the specific key. It feels like just another excuse not to replace it
MK
Mmasello K's update15 Feb 2023, 10:26
Reviewer Update
Good day
Regarding the above matter....The branch did call me back after Vodacom got in contact with them. But they now saying they can only issue me with a new microsoft office 365 product key if i return the paper for the original one?!
Of which does not make sense because there is no way i still have a paper from last year October.....But i do have a screenshot of the product key on my phone, and the m****cript of the communication between Vodacom IT personnel and microsoft regarding the specific key. It feels like just another excuse not to replace it
Regarding the above matter....The branch did call me back after Vodacom got in contact with them. But they now saying they can only issue me with a new microsoft office 365 product key if i return the paper for the original one?!
Of which does not make sense because there is no way i still have a paper from last year October.....But i do have a screenshot of the product key on my phone, and the m****cript of the communication between Vodacom IT personnel and microsoft regarding the specific key. It feels like just another excuse not to replace it