YN
Yulon N
1 reviews | Active since Aug 2012
07 Feb 2023, 09:01
False Marketing - non existent Customer service
What good is an automated response. Non existent Customer care. I signed up for 250mb fiber, after 2 months of waiting for the instalation I had to coordinate Openserve and arrange the fiber myself. The Openserve technicians confirmed on the 18 Jan that my linespeed was 25mb. I share the the Screenshots of both wifi and LAN connected tests with the customer care. I was told that a new case will be opened and this is for the ISP to upgrade. There has been zero feedback on this, and worst of all the billing for a 250MB line continues. Because we hear so many customers with similar stories, does not make this acceptable.
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Replies (2)
Vodacom's replyOfficial
07 Feb 2023, 10:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2023, 10:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YN
Yulon N's updateReviewer Update
09 Feb 2023, 17:05Many thanks for the response. today i had a consultant call me. Feedback was clear that no action or further case was opened since teh line was installed.
It's a miracle, since the call the line speed is as per the contract.
BIG thank you to Hello Peter. Your platform gets the desired results. Now that I am finally getting the speeds purchased. The assistance I would need would be:
It's a miracle, since the call the line speed is as per the contract.
BIG thank you to Hello Peter. Your platform gets the desired results. Now that I am finally getting the speeds purchased. The assistance I would need would be:
- to reset by start date – 09/02/2023.
- Reverse or credit me with the amounts charged in the last months
- Ensure that I have the benefit of the 3 months discounted package I signed up for
YN
Yulon N's update09 Feb 2023, 17:05
Reviewer Update
Many thanks for the response. today i had a consultant call me. Feedback was clear that no action or further case was opened since teh line was installed.
It's a miracle, since the call the line speed is as per the contract.
BIG thank you to Hello Peter. Your platform gets the desired results. Now that I am finally getting the speeds purchased. The assistance I would need would be:
It's a miracle, since the call the line speed is as per the contract.
BIG thank you to Hello Peter. Your platform gets the desired results. Now that I am finally getting the speeds purchased. The assistance I would need would be:
- to reset by start date – 09/02/2023.
- Reverse or credit me with the amounts charged in the last months
- Ensure that I have the benefit of the 3 months discounted package I signed up for