KM
Kwena M

1 reviews | Active since Jun 2021

08 Jun 2021, 17:39

False marketing for their fibre deals (Boardwalk Heights)

Vodacom fibre contract for Boardwalk Heights it's messy and not truthful. I was told that the unit is fibre ready and that it's a six months contract. Then when trying to cancel Vodacom charges me for the installation costs and as a result I cannot terminate the contract of which in the initial phase was for 6 months. I am very unhappy with their conduct and how they used false marketing to get me into a contract I cannot cancel

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2021, 08:19
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KM
Kwena M's update25 Jun 2021, 10:46
Reviewer Update
Thank you