KM
Kwena M
1 reviews | Active since Jun 2021
08 Jun 2021, 17:39
False marketing for their fibre deals (Boardwalk Heights)
Vodacom fibre contract for Boardwalk Heights it's messy and not truthful. I was told that the unit is fibre ready and that it's a six months contract. Then when trying to cancel Vodacom charges me for the installation costs and as a result I cannot terminate the contract of which in the initial phase was for 6 months. I am very unhappy with their conduct and how they used false marketing to get me into a contract I cannot cancel
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
09 Jun 2021, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jun 2021, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KM
Kwena M's updateReviewer Update
25 Jun 2021, 10:46Thank you
KM
Kwena M's update25 Jun 2021, 10:46
Reviewer Update
Thank you
