False Marketing and shocking service

The SMS I received this week from Vodacom is false marketing and as far as I am concerned constitutes *****. They stated that the term of my contract is ending shortly. As far as I am concerned shortly means in a few weeks or months - not 5 months away, which is when my contract actually ends. They then stated I was due for an upgrade (??) and that if I didn't make a decision I would go on a month-to month. If a customer is on an airtime and data contract only, why would one need an upgrade 6 months early. They also continually do away with old plans/bundles so a customer actually doesn't have a choice but to upgrade when renewing their contract. I personally feel that they are just trying to extract more money from their customers earlier - a contract actually ends up only be 18 months instead of 24 months. Also at one stage a 24 month contract was at a fixed price for the full 24 months, this no longer happens as it now increases during the course of the contract. The service from their Customer Care Centre is shocking and useless as the staff are badly trained and don't know anything. I requested to be put through to the complaints department and got told that they don't have one. Yet they could give me an email address to complain to and the person from Head Office who deals with the complaints would contact me - don't understand the logic in that if according to them they don't have a complaints department. One cannot esculate matters to a higher level as the Team Leaders are never available. Tried contacting someone in Management in the Head Office and that was another totally useless endevour. Vodacom, your service is useless, you put out false advertising and are cheating your customers. When my contract ends, I will definitely not be renewing it.