RT
Ria T

1 reviews | Active since Aug 2016

13 Feb 2017, 13:34

False marketing

<p>I bought a new phone from Vodacom - online. The deal was a Samsung S7, plus 10gb once off and a Samsung Tablet with 100mb per month for 12 months.</p> <p> </p> <p>The problem is that (after a month and 15 days, I have no data for the phone and I hardly used any data during this period. When I called them today, they said that it was depleted after one month. NO ONE told me this. If I knew this, I would not have taken the deal. I love the phone but very unhappy about the data.</p> <p><br />I also have tried to activate the Tablet and to date I have been unsuccessful with this as well. So no phone number, no data per month yet received! Is this acceptable? I am sure not.</p> <p> </p> <p>I certainly hope they will do something about the data.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Feb 2017, 14:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team