False Listing With Credit Bureau

I am so livid with Vodacom and their zero service when it comes to looking after me as their client. In 2016, I happened to change accounts and when my salary came through I had to transfer some money for debit orders to the old account as I was not initially sure as to which account the salary was going to go through. It happened that the debit order from Vodacom was returned as I did not transfer enough funds. When this happened, I immediately called Vodacom. This was on the 15 April 2016. I asked if it was possible for me to transfer the money directly to the Vodacom account. Unfortunately it was not possible and then the agent I spoke to promised that the account will be debited the following month. On 17 May 2016, the account was double debited as promised. Before or after that my account has always ran smoothly.

Fast forward when I am now requesting a credit report from the credit bureaus. It shows that my account with Vodacom was in arrears for May and June 2016. Not only am I livid because of Vodacom messing up with my name, you had no decency to even call me and find out if I was having problems with paying for the account. Should you have made that call and communicated with me then you would have known that my account was not in arrears and I would not be writing to Vdacom right now.

Since the beginning of this month I have been speaking to different Vodacom agencies who are mostly not even clued and cannot even transfer you to the correct department to assist with your problems. They even take pride saying that they do not know and have no idea as to who can assist with the information that I need. You have been taking me from pillar to poster without assisting me with making sure that this listing is removed and cleared from all the credit bureaus. It was very easy for you to make that decision without involving me while you went ahead and messed up with my name. Please do not come up with stories saying it takes forever to solve my issue. I need to know as in yesterday as to when are you sorting this mess with the credit bureaus. I need update even if it means on a daily because are talking about my name being on the negative when I have been paying Vodacom very well. Could you please come back to me with concrete evidence and information with regards to this listing being removed and cleared with the credit bureaus. (Ref number:1- ********** ********** )