False information to customer

I lost my phone and then claimed from Vodacom insurance.I was informed to go to any vodashop and select a phone, which I did. I was told that the phone was not available so they will have to order it and it would arrive around mid march, but when mid march came I called them to find out. the person who answered the phone told me that the could not help me because the store was busy. I then received a sms on the 16th to notify me that the phone was still on back order. I have already paid excess and shortfall for the device.