Hellopeter
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ED
Elisna D

1 reviews | Active since Jun 2020

10 Jun 2020, 09:16

false information sold

I took a contract out with Vodacom, after 6 months i am told that the data promotion has ended . without any communication.

i usually get 125 airtime and 1 gig of data , my airtime just lasted for 5days because i was not even aware that my data was stopped.

i even regret upgrating with vodacom.

0
Replies (3)
Vodacom
Vodacom's reply10 Jun 2020, 11:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply10 Jun 2020, 12:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team 

Best regards,

ED
Elisna D's update10 Jun 2020, 12:11
Reviewer Update
Thank you Hellopeter

Thank you Dean @ Vodacom. although my data is only 716.80MB and i receieve my airtime back of R129.

I appreciate the speedy response.