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Noli D

1 reviews | Active since Dec 2013

26 Aug 2020, 19:58

False information provided-Upgrade package!!

Please explain to me. You guys call me to tell me im due my upgrade yet iv been debited for my old contract and I see you have notified me of debitng my new contract. In what right mind would i be paying for two phones?!! This is false information you guys have given me. Call me asap to discuss this. Im not happy

0
Replies (3)
Vodacom
Vodacom's reply27 Aug 2020, 07:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Aug 2020, 09:38
Official
Good day  We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.  Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query.  We apologize for the inconvenience and appreciate your patience.  Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Aug 2020, 09:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,