SA
Shamsunisa A

1 reviews | Active since Jan 2017

25 Jan 2017, 11:36

FALSE INFORMATION PROVIDED TO GET THE SALE!!

<p>On the 31st January 2016 I obtained 2 addional contracts on my account for Voda Tabs on a 500MB monthly data package each at the Vodcom store V&A waterfront. I stipulated that intended purpose of the devices was for my 2 kids to use the device on Wifi at home so the sim/ data would not be used . I specially asked the sales consultant if the data would carry over and accumulate. I was assured that it would, but was furious to learn recently that it does not. So needless to say when I checked the data balance it showed a 500MB available- for an entire year, all the data has gone to waste as a result of false information provided by the sales consultant. This could have been avoided if the consultant was transparent. I feel that I have been exploited and deserve reimbur*****t for the service I have paid for but not received.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Jan 2017, 12:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team